Success Stories: SMOE Pte Ltd

Needs

• Reduce time and labour on managing client environment
• Improve end-user support
• Minimise scheduled end-user downtime
• Gain visibility and control of desktop assets and operations
• Prevent software governance from becoming an issue

Solution

• Client asset management using Hitachi JP1/Asset Information Manager
• Centralised software distribution using Hitachi JP1/Software Distribution
• Remote end-user support using Remote Control

The Benefits

• Significant cut in man-hours for IT asset management and software distribution
• One-third reduction in number of end-user support personnel

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