Success Stories: Northport

Operation Issues

• Improve software distribution and patch management
• Facilitate quarterly hardware and software audit
• Enhance end-user support
• Minimise Web downloads of unauthorised software

Solution

• Centralised asset management of client hardware and software using JP1/Software Distribution
• Helpdesk support including remote control using JP1/Remote Control
• Distribution management of software using JP1/Software Distribution

The Benefits

• Automated distribution of software
• Swift problem diagnosis and resolution
• More productive IT and end-user staff
• Better visibility and allocation of IT assets
• Improved IT governance

What Customers Are Saying

"We now have much more actionable information than before and are able to perform proactive planning; though that was not the original intent when we deployed Hitachi JP1 Software Distribution. This information is leveraged for software audit, asset management, hardware replacement planning and budgeting, and problem resolution, among other things. And, of course, software rollouts and patch management are now a breeze."

M. Suresh Kumar
Assistant GM, Information Services Department

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