Success Stories: Hitachi Asia Information Technology Centre

Operation Issues

• Increase job management efficiency
• Meet reporting needs of country offices
• Improve software distribution and version consistency
• Reduce report-to-resolve cycle time for end-user issues
• Lower administrative burden on regional and local IT teams

Solution

• Automated job management using JP1/Automatic Job Management System
• Centralized and localized distribution of software using JP1/Software Distribution

The Benefits

• Improved job creation, scheduling and status monitoring
• Automation of job management tasks
• Ability to execute jobs outside office hours
• Remote Web-based job management
• Speedy job searches
• Orderly distribution of software and patches
• Minimal disruption of end-user operations
• More productive IT and end-user staff

What Customers Are Saying

"Together, Hitachi JP1/AJS and Hitachi JP1/SD have enabled each of the business entities in Asia South to function more efficiently and effectively. At the same time, the solutions allow them to work together as a larger synchronized enterprise that operates across the entire region."

Mr. Zainuddin Anang
Systems Manager, IT Center

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