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Home > Success Stories > Panasonic HA Air-Conditioning (M) Sdn Bhd   Success Stories     Panasonic HA Air-Conditioning (M) Sdn Bhd     Operation Issues Faster distribution of new applications, patches and upgrades Reduction of scheduled client PC downtime Quicker resolution of client support issues Visibility of client hardware and software asset information     Solution Automated distribution and installation of client software by JP1/Software Distribution Automatic and transparent distribution requires zero client PC downtime Enhanced end-user support through use of JP1/Remote Control JP1/Software Distribution provides detailed client PC information     The Benefits Software installed speeded up by more than 50% Report-to-resolve helpdesk process cut from 1 day to 1 hour 60% of support issues resolved at first level Fewer service calls, no backlog 25% reduction in support headcount Lower administrative burden on IT team Unauthorised software eliminated     Download   PANASONIC HA AIR-CONDITIONING (M) SDN BHD Success Stories [212KB]   Success Stories Hitachi Credit Hitachi Electronic Products (M) Sdn Bhd Hitachi Information Technology Centre Manila Water Company, Inc Northport Olympus (Shenzhen) Industrial Ltd Panasonic HA Air-Conditioning (M) Sdn Bhd Shiseido Singapore Singapore Assembly Test Services Ltd Singapore Epson Industrial Pte Ltd Sony Technology Malaysia Sdn Bhd Sumitomo Corporation (Singapore) Pte. Ltd.