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| CIOs today face the challenging task of meeting their organization's growing business requirements with the same or limited resources. Faced with rapidly changing IT workloads and limited budgets, IT heads in the Asia/Pacific region are looking to align their IT refresh strategies with the right management tools and best practices as a way to overcome this enterprise IT challenge. In this forum, we will discuss continual service improvement concepts in ITIL (IT Infrastructure Library) Version 3 in relation to how best practices can be aligned with emerging system management tools to create the high impact transformational changes to IT service quaility. We will also discuss Hitachi JP1 Version 9 and its new features such as accurate IT service and resource usage discovery, service quality enhancement and operational workload efficiency improvement. |
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Patrick Chan, Ph.D., has over 18 years of academics and industry consulting experience, serving in roles as diverse as technical director, global architect, e-government specialist, business development and alliances director, and research scientist.
As Chief Technology Advisor of IDC's Asia/Pacific Emerging Technologies practice based in Singapore, Patrick's focus and expertise is in the areas of Service-Oriented-Architecture (SOA), Business Activity Monitoring, Composite Applications, Standards and Integrations (EAI), Grid Computing, Enterprise Architecture and Infrastructure, and other emerging technologies. He regularly presents at IDC's CIO summits and leads in IDC's Dynamic IT Benchmarking studies, advising and working with corporate CXOs on their IT refresh and business sourcing decisions. His work also includes creating content for and leading IDC's EDGE workshops specifically designed for CIOs in the areas of Dynamic Sourcing, SOAs, Virtualization, ITSM and ITIL V3, IT consolidation and governance. |
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Date:
Venue:
Time: |
26th January, 2010
The Fullerton Hotel, Ballroom 3, Lower Lobby
0900 - 1330 hrs |
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Time |
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Agenda |
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0900-0930 |
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REGISTRATION |
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0930-0935 |
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Welcome Speech
by Mr. Mitsumasa Inagaki, General Manager, Hitachi Asia Ltd |
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0935-1020 |
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Keynote Address:
by Dr. Patrick Chan, Chief Technology Advisor, IDC Asia Pacific |
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1020-1030 |
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SHORT BREAK |
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1030-1100 |
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Looking Ahead to the Cloud Computer Era - Ideal Enterprise IT Core for Cloud Computing
by Mr. Tor Takahashi, Evangelist, Hitachi, Ltd. Software Division |
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1100-1130 |
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Enhanced IT Resource Management for Improved Service Delivery
by Ms. Eri Kato, Hitachi, Ltd. Software Division |
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1130-1150 |
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Security, Policy and Compliance with Version 9
by Mr. Sebastian Sin, Hitachi Asia Ltd |
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1150-1200 |
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Q&A (Lucky Draw) |
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1200-1330 |
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LUNCH |
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| © Hitachi Asia Ltd. 2009 All rights reserved. |
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